Store Policies and FAQs
Q: What kind of delivery services does uofnantucket.com offer?
A: We use USPS Priority Mail. **All P.O. Box orders will be shipped via Priority Mail (USPS)**
And when will my order be shipped?
A: Most orders ship within 1-2 business days if all items ordered are in stock*.
*We will NOT charge your credit card until your order ships complete.
All online orders placed after October 20th 2019, Please allow 1-2 weeks for delivery. Any orders Received by Dec. 5th 2019 will be shipped before Christmas* *In stock items Note: We do our best to expedite all orders as quickly as possible. Any questions can be e-mailed to jackray@uofnantucket.com
An email with tracking information will be sent out once your order has shipped. If you have any problems with your shipment, you should contact uofnantucket.com by email.
Q: What if I want to place a phone order?
A: Please contact our store to place phone orders at 508-228-4795 between 10:00am-5:00pm EST and we'll be happy to assist you. Any questions regarding off season orders can be emailed to jackray@uofnantucket.com Note: The University of Nantucket Store opens late April for the Season! Phone orders are not accepted after October 10th. Please use our Online service. Thank you.
Q: What type of payment methods does uofnantucket.com accept?
Currently we accept American Express, Visa, and Mastercard. Personal checks and Money Orders are accepted on orders by phone (508-228-4795) but all checks must clear before items are shipped.
Q: How much sales tax will I get charged?
We are required by law to charge sales tax of 6.25% in Massachusetts on Non-Clothing purchases (ex. Decals).All shipments outside of Massachusetts are Not Taxable.